Congruent communication packs the biggest punch

Some stats are quoted so glibly that they are no longer facts. They become memes. For example, this one: When talking,Words account for only 7% of communicationTone of voice accounts for 38% of communication Body language accounts for 55% of communication These stats are often translated to, “93% of communication is non-verbal”. You’ve probably seen… Continue reading Congruent communication packs the biggest punch

How to break a communication impasse

OK, I admit it: despite my profession, I’m no paragon of perfect communication, particularly when emotions get in the way. So let me tell you about my lovely husband and me, being thoroughly human and flawed and a little bit pathetic. Through our seven years together, we’ve had the same communication issue crop up, causing… Continue reading How to break a communication impasse