So I was late paying my phone bill. Instead of threatening to cut off my phone, the message I received from the telco told me that “to continue to enjoy uninterrupted service” I should pay. Which I did, after a quiet giggle to myself: they’ve had some training in “positive” language! I see this in… Continue reading Perfect motivation
Category: Engagement and Leadership
How to break a communication impasse
OK, I admit it: despite my profession, I’m no paragon of perfect communication, particularly when emotions get in the way. So let me tell you about my lovely husband and me, being thoroughly human and flawed and a little bit pathetic. Through our seven years together, we’ve had the same communication issue crop up, causing… Continue reading How to break a communication impasse
Book excerpt: Why trust is important
I spent two weeks in Tasmania writing the first few chapters of my book. It was a productive, enlightening time, punctuated by many self-fives because it’s cranking along, it’s good, and I’ve had several victories, including interviews with people who are world-renown authorities on what I’m writing about. So today, because of my sheer chuffedness,… Continue reading Book excerpt: Why trust is important